The new Support Hub has officially launched, aimed at enhancing the support experience within the Sleepagotchi ecosystem, which includes games and NFTs. Players can now access a ticket system to contact the support team directly, find FAQs that address common inquiries, and explore guides and resources related to Sleepagotchi. The Support Hub will remain accessible for future reference in the designated channel.
Important notes include the reminder for players with outstanding tickets to follow up if the issues are still relevant. For streak inquiries, players do not need to open a ticket as these have already been logged and will be resolved. Additionally, players are cautioned that the Sleepagotchi team will never DM for support or ask for sensitive information, such as a seed phrase, and are encouraged to verify links carefully.